Are you having problems with your account or experiencing difficulty using the website? Please look through the FAQ section or contact us via the contact form below. Thank you!

Frequently Asked Questions

Sure, we’ve got you covered. You can access Career Masterclass on desktops and laptops.

Our platform has also been optimised for tablets and mobiles. However, we recommend you access Career Masterclass on a desktop or tablet for an optimal learning experience.

If your payment has failed because your card details have changed, please go to your account page and select the Subscriptions tab. You should see a link to ‘Update’ your card details. Once this is updated, your payment will be processed.

Yes – not only do you get access to the course(s) you bought, you get unlimited access to 80+ masterclasses, member exclusive events and other benefits.

All customers who purchased courses on STRETCH connect/STRETCH Academy have been sent emails on how to sign up to Career Masterclass. Don’t panic if you get stuck, simply drop us an email at and we’ll be happy to help.

You can cancel your paid subscription by downgrading to the Basic Plan under “My Account > Subscriptions”.

If you cancel during your membership, you will continue to be charged up until the end of your current subscription period.

Contact Form

If you require any further information or support, please use the form below to get in touch with our support team. Our office hours are 9 am to 5 pm (GMT) Monday to Friday and we will aim to get back to you as quickly as possible.