Terms & Conditions

Last Updated: August 2024

Welcome to Career Masterclass, a website, on-demand learning platform (“Platform”) and community (“STRETCH Network”) provided by Career Masterclass LTD, based in the UK (“Company” or “Career Masterclass”). By accessing or using Career Masterclass, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before accessing or using the Career Masterclass website, Platform or STRETCH Network community.

  1. Interpretation

Definitions:

“Application for Membership Form”: means the application for membership or registration form to be completed and submitted to Career Masterclass in order to become a member on the Career Masterclass Platform or STRETCH Network.

“Contract Term” means a period of one month, three months or twelve months, depending on your subscription duration and which is renewable on a monthly, quarterly or yearly basis until the agreement is terminated by either party in accordance with these terms.

“Member” means the person or company who is named on the Application for Membership form and for whom, following acceptance onto the Career Masterclass Platform or STRETCH Network, Career Masterclass has agreed to provide services to, in accordance with these terms.

“Membership” means the period of time when a Member is contracted to Career Masterclass.

“Membership Fee” means the payment made by the Member to Career Masterclass to cover membership costs for the Contract Term.

“Membership Term” means a period of 1 month, 3 months or 12 months. 

“Terms and Conditions” OR “Terms”: means the terms and conditions of Membership set out below.

“Website”: means Career Masterclass’s website https://www.careermasterclass.com/

“Platform”: means the Career Masterclass on-demand learning platform hosted through the website. 

“Resources”: means learning and career development content on the Career Masterclass platform which includes but is not limited to, videos (masterclasses), downloadable PDF workbooks, and articles.

“Circle”: means the tool for creating and managing the STRETCH Network online community and hosting integrated discussions, events, and membership activities. 

  1. Acceptance of Terms

2.1. By accessing or using the Career Masterclass website, platform or STRETCH Network community, including but not limited to browsing the Platform, registering an account, or accessing content, you agree to these Terms and our Privacy Notice. If you do not agree with any part of these Terms, you may not access or use the Career Masterclass website or platform.

  1. Registration and Account

3.1. To access certain features of the Career Masterclass website, platform or STRETCH Network, you may need to register for an account. When registering, you agree to provide accurate, current, and complete information as prompted by the registration form.

3.2. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

  1. Access Plans

4.1. Career Masterclass offers the following access plans:

  • Basic Plan: Provides free, limited access to Platform resources.
  • Pro-Monthly Plan: Provides full access to all Platform resources and the community hosted on Circle for a 1-month period, paid monthly.
  • Pro-Annual Plan: Provides full access to all Platform resources and the community hosted on Circle for a 1-year period, paid annually.
  • Corporate Plan: Provides full access to all Platform resources and the community hosted on Circle for a 1-year period, along with additional benefits tailored for corporate groups.

4.2. Payment for Pro-Monthly, Pro-Annual, and Corporate plans is processed via Career Masterclass website using debit or credit card information provided by the user or via payment of an invoice issued by our Finance or Operations Offices. Access to these plans can also be via discount coupons or gift vouchers. 

  1. Community Integration

5.1. Career Masterclass platform integrates with a community hosted on Circle, named STRETCH Network (“Community”). Members consent to join the Community by clicking “Join Community” or any other related call to action communicated by Career Masterclass as part of an invitation to be a member of the Community.

  1. Supply of the Specified Service

6.1. Career Masterclass shall at its sole discretion provide any of the following Specified Service to the Member:

  • Access to Career Masterclass videos, articles and workbooks;
  • Access to Career Masterclass monthly live webinars;
  • Access to forums within Career Masterclass;
  • Access to the STRETCH Network Community;
  • Access to mentoring and coaching;
  • Opportunity to attend Events, including but not limited to, the annual STRETCH Conference with the payment of an additional fee;

6.2. The Specified Service is given to the Member subject to these Terms and Conditions.

6.3. Career Masterclass shall use its reasonable endeavours to provide the Specified Service within the advertised times.

6.4. Career Masterclass may at any time without notifying you make any changes to the Specified Service which are necessary to comply with any safety or other statutory requirements and/or which do not materially affect the nature or quality of the Specified Service.

6.5. Any other changes or additions to the Specified Service or to these Terms will be notified to you in writing by Career Masterclass in advance of those changes taking place.

  1. Contract Term and Payments

7.1. Membership to Career Masterclass Platform, STRETCH Network and any integrated services is for an initial contract term of 1 month, 3 months or 12 months and is subject to payment of the Membership fee each month, each quarter or each year. 

7.2. Following the expiry of the initial contract term and any subsequent contract term, the Member must renew their Membership paying the Membership fee for the next contract term otherwise membership benefits  are downgraded or terminated in accordance with these Terms and Conditions.

7.3. Members shall pay an additional fee, to attend the STRETCH Conference, Talent Accelerator Programmes or any other specified  live events hosted by Career Masterclass. 

7.4. All charges quoted to the Member for the provision of the Specified Service and Events are inclusive of VAT.

  1. Warranties and Liability

8.1. Career Masterclass warrants to the Member that the Specified Service will be provided using reasonable care and skill as far as reasonably possible. Where Career Masterclass uses the service of any agent or third party (such as speakers at events) Career Masterclass does not give any warranty, guarantee or indemnity in that respect.

8.2.Except in cases of death or personal injury caused by Career Masterclass’s negligence, Career Masterclass shall not be liable to the Member for any loss of profit or any indirect, special, or consequential loss, damage, costs, expenses, or other claims (whether caused by the negligence of Career Masterclass or its agents or otherwise) arising out of or in connection with the provision of the Specified Service. The entire liability of Career Masterclass under or in connection with the Membership or Specified Service shall not exceed twice the Membership Fee for that Membership Term, except as expressly provided in these Terms and Conditions. This warranty replaces all other terms, conditions, and warranties, whether expressed or implied, statutory or otherwise, and any other liabilities whatsoever and however arising

8.3. Career Masterclass shall not be liable to the Member or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of Career Masterclass’s obligations in relation to the Specified Service, if the delay or failure is due to any cause beyond Career Masterclass’s reasonable control, and time shall not be of the essence. In respect of an event cancelled by Career Masterclass for any reason whatsoever, liability shall be limited to refunding the Event Fee.

  1. Termination of Membership

9.1. The Member may terminate the Membership by giving written notice to Career Masterclass. If notice is given during the contract term, the Member will not be refunded the Membership Fee for the Contract Term.

9.2. Either party may at any time terminate the Membership by immediate written notice if the other commits any material breach of these Terms and Conditions or goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.

9.3. Upon termination of the Membership for whatever reason all sums owed by the Member to Career Masterclass shall become due and payable by the Member with immediate effect.

  1. Refunds

10.1. We aim to provide a high-quality learning experience on Career Masterclass. Please review our refund policy below:

10.2. All purchases on Career Masterclass are non-refundable unless otherwise stated.

10.3. In certain circumstances, such as technical issues preventing access to purchased content, and/or processing subscription cancellations, we may issue refunds at our discretion.

10.4. To inquire about a refund, please contact our support team at support@careermasterclass.com with your order details. We will review your request and respond in a timely manner.

  1. Insolvency of Member

11.1. This clause applies in the following circumstances:

11.1.1 The Member makes a voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction);

11.1.2 An encumbrance takes possession, or a receiver is appointed, of any of the property or assets of the Members;

11.1.3 The Member ceases, or threatens to cease, to carry on business;

11.1.4 Career Masterclass reasonably believes that any of the above events is about to happen and notifies the Member accordingly; or

11.2 If this clause applies then, without limiting any other right or remedy available to Career Masterclass, Career Masterclass may cancel the Contract or suspend Membership, including access to its Website and attendance at Events.

12. General

12.1. Membership allows access to the Website On-Demand Learning Platform and the STRETCH Network. If a Member decides to cancel their Membership, access will be downgraded or terminated. .

12.2.  If you enter your details in any enquiry form or contact form you are giving your express permission for your details to be added to our database for contact and marketing purposes. Your details entered in this manner will not be provided to a third party.

12.3. Career Masterclass reserves the right to suspend the Member’s access to the Website in the event of complaints from other Members, and such complaints would constitute a breach of these Terms and Conditions.

12.4. As a Member of Career Masterclass, the Member agrees to conduct themselves in a professional and business-like manner, treating other members with respect at all times. If Career Masterclass should receive a complaint about any Member’s behaviour, it reserves the right to suspend Membership. Such complaints would constitute a breach of these Terms and Conditions.

12.5. Membership of Career Masterclass is at the sole discretion of Career Masterclass and it reserves the right to refuse Membership.

12.6. Our website uses cookies to monitor browsing preferences. If you do allow cookies to be used, certain personal information may be stored by us. We do not share your personal details with third parties without your consent.

12.7. Waivers

No failure or delay by either party in exercising any of its rights under these Terms and Conditions shall be deemed to be a waiver of that right, and no waiver by either party of any breach of these Terms and Conditions by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

12.8. Notices

Any notice to Career Masterclass is to be sent by email to info@careermasterclass.com Notices to the Member will be sent to the email address on the application /membership/registration form, unless Career Masterclass is otherwise informed in writing. The provisions of this clause shall not apply to the service of any proceedings or documents in any legal action.

12.9. Severance

If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Terms and Conditions.

12.10. Entire agreement

These Terms and Conditions constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

12.11. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in these Terms and Conditions.

12.12. Variation. No variation of Membership shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

12.13. Force majeure. Neither party shall be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations under these Terms and Conditions if such delay or failure result from events, circumstances or causes beyond its reasonable control.

12.14 Third parties. No one other than a party to these Terms and Conditions shall have any right to enforce any of its terms.

13. User Conduct

13.1. You agree not to use Career Masterclass for any unlawful purpose or in any way that violates these Terms. You are solely responsible for your conduct and any data, text, information, screen names, graphics, photos, profiles, audio, and links (“Content”) that you submit, post, and display on Career Masterclass, STRETCH Network and/or any integrated platforms you consent to using through Career Masterclass.

14. Privacy Notice

14.1. Use of Career Masterclass is also governed by our Privacy Notice, which outlines how we collect, use, disclose, manage, and store your personal information. By using Career Masterclass, you consent to our collection and use of your personal information as outlined in the Privacy Notice.

14. Modifications to Terms

14.1. The Company reserves the right to modify or replace these Terms at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of Career Masterclass following the posting of any changes to these Terms constitutes acceptance of those changes.

15. Governing Law

15.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or related to these Terms and your use of Career Masterclass shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Jurisdiction 

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or its subject matter or formation.