New Manager’s Playbook

There’s a lot you can do to become a good line manager, and like any skill, it’s a learned craft that takes time and dedicated effort to master. It’s not something you will get right in one day. You need to hone your skills and practise over time. 

8 Modules
Masterclass instructor Vicky Gray

What makes a great line manager? Their ability to prioritise and delegate? Their leadership and organisational skills or their ability to see the bigger picture?

There’s a lot you can do to become a good line manager, and like any skill, it’s a learned craft that takes time and dedicated effort to master. It’s not something you will get right in one day. You need to hone your skills and practise over time. 

This masterclass is designed to give you a start on that path and help you become effective in your role as a line manager.

What you’ll learn in this Masterclass

  • Essential team management skills managers need

  • How to create organisational clarity to enhance your team’s success

  • The different types of management styles and how to identify and develop the style best suited to you and your team.

  • The art of creating a supportive environment for your team to thrive.

Instructor

Vicky Gray
Head of HR, gTech and gCAS EMEA
Vicky Gray is an HR professional with over 20 years’ experience across a range of organisations and industries. She currently works at Google as a People Partner supporting the gTech and GCAS EMEA teams, and has a background in generalist and specialist roles, including as Head of Learning for Barclays Bank before joining Google. Her areas of expertise include compensation, talent management and learning, as well as organisational redesign and process improvement. Vicky is passionate about management development and employee experience, and in her free time likes to travel with her husband.

Browse modules

In this module, Vicky Gray introduces herself and breaks down the objectives of the masterclass.
Why do we have line managers? Are they the heroes of an organisation? In this module, you’ll understand the importance of line managers, how they shape the experiences of the people they manage and influence their abilities to be successful within the organisation.
Self-awareness is an essential trait of a good manager. By knowing your strengths, weaknesses, personality, core values, habits, emotions, etc, you’ll be better able to serve and lead your team members.
This module is all about clarity. Clarity is essential to managing an effective team; people need to know what’s expected of them and why. In this module, you will learn how to create organisational clarity to enhance your team’s success.
Communication is the heart of everything you do as a manager. Having excellent communication skills can enable productivity and boost your team’s engagement. This module highlights 5 key areas for you in terms of communication.
A management style is a way in which a manager works to fulfil their goals. This module focuses on the different types of management styles and it will help you identify and develop the management style that’s best suited for you and your team.
It’s important to know what to do when things go awry. The inability to manage unpleasant situations can cost you and your organisation in terms of engagement and money. This module will help you improve your team’s engagement, aura and performance when faced with challenging situations.
To conclude this Masterclass, you’ll learn why a supportive environment matters and how to create one for your team.

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